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Hospitality & Customer service

Hospitality & Customer service (180 days)

“Hospitality is making your guests feel at home even if you wish they were.”

Hospitality is not only the blood force of the hotel industry but a vital element in every business these days. With the concept of ‘Atithi devo Bhava’ in India, we are expected to show to utmost respect and reverence to every guest. It is an art in itself and a sure shot way to win hearts. No matter what your stature is in the society, a little hospitality goes a long way in assuring your client or boss about your humble nature and guarantees a positive outcome. Similarly good customer service is the demand of every industry. Apart from making transaction easier, it goes a long way in creating brand loyalty. To handle a client with a problem or query requires great tact and manoeuvre lest legal consequences follow. Our course helps individuals realize the importance of retaining customers, handling crisis, creating a win-win situation, having a solution focussed attitude and being gracious even in adverse circumstances. In short we refine individuals to make them more client- friendly.

Course Objectives

  • Making a good first impression.

  • Being overtly polite and courteous with customers.

  • Appreciating the importance of appropriate attire.

  • Analyzing client behaviour and understanding their requirement correctly.

  • Successfully handling unusual and critical situations while keeping the corporate image intact.

  • Making customer interaction more informative and amiable.

  • Organizing and conducting meetings.

  • Working in a team.

Course Objectives

  • Learning customer handling techniques and etiquettes.

  • Front office procedures

  • Legal issues – Hospitality

  • Meetings & Event Planning

  • Human Resource Management – Hospitality

  • Management Problems – Hospitality

  • live projects
  • Assignments
    Students will be given assignments after completion of each topic. Assignment helps one to think professionally, to gather data and to draw conclusions from the data gathered. Students are advised to be regular in the class and complete their assignments on time.
  • team projects
    For each individual course, students would be provided with sample projects. After reviewing the performance on the given projects, the best selected candidates will get a chance to work on live projects.
  • class participation
    'Participation' is the most important element to grow and learn more. Students should keep their minds active in each lecture to get the best of knowledge and if they come up with any queries, they can send a mail for the same. Keep clearing your doubts as and when it comes!