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Email & Telephone Etiquettes (15 days)

“Don’t reserve your best behaviour for special occasions”

The world has moved on to technologically advanced means of communication. In keeping with the times, one has to amend the modus operandi to appear courteous and amiable in his/her communiqué. With the increase in outsourcing business, professionals interact with clients only through telephone or emails without ever reaching out to the other party on a personal level. However, creating an impact is still necessary and the means to achieve that is through impressive correspondence between the parties. It is imperative that professionals sound formal, polite and witty during such interactions in order to advance their business goals. It is not just about client communication but even in internal communication, usage of proper etiquettes commands respect.

Course Objectives

  • Conveying messages effectively through emails and learning the various components of email sending and receiving.

  • Understanding the nature of transaction so as to decide when to call and when to send an email.

  • Enhancing English writing and speaking skills so as to sound well learned and professional in communications.

  • Learning phone mannerisms to sound formal, polite and courteous.

  • Understanding why communication skills matter and means to achieve excellence in it.


Course Objectives

  • Email Writing and understanding the basics.

  • Changing styles in accordance with target audience.

  • Basic English writing and speaking skills.

  • Visual component of an email.

  • Phone manners and voice modulation.

  • Case studies and assessments.

  • Plan for improvement/Misfires.

  • live projects
  • Assignments
    Students will be given assignments after completion of each topic. Assignment helps one to think professionally, to gather data and to draw conclusions from the data gathered. Students are advised to be regular in the class and complete their assignments on time.
  • team projects
    For each individual course, students would be provided with sample projects. After reviewing the performance on the given projects, the best selected candidates will get a chance to work on live projects.
  • class participation
    'Participation' is the most important element to grow and learn more. Students should keep their minds active in each lecture to get the best of knowledge and if they come up with any queries, they can send a mail for the same. Keep clearing your doubts as and when it comes!

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